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Customer Care Specialist

Posted: 04/14/2024


Job description
Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 14 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job. We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties: • Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request. • Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders. • Entering all quotes and fax/email to customer. • Generate sample requests for customers, inside and outside reps. • Creating, submitting and updating job list, contacts and client information.

Qualifications: • Must be team orientated • Interact positively and professionally with all internal customers/departments • Utilize time management skills to maximize timely resolutions to customer issues • Strong attention to detail • Dependable • Clear and effective verbal and written communication skills • Ability to handle several tasks simultaneously • Good Judgement

Specifications: • High school diploma or equivalent • Self starter who is capable of working both independently and as a team • Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

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