Technical Product Specialist
Primary Duties:
- Assist customers in resolving product issues such as installations, code compliance, and product applications.
- Assist in product testing and performance criteria
- Provide building and code compliance expertise based on product lines for both domestic and international markets
- Specification writing and development
- Assist in product and technical training for employees, distributors, and customers
- Provide technical support for Sales and Customer Service
- Complete required LEED forms for internal/external purposes as a backup role.
- Work closely with Interior Design Services and Product Management to develop interior building environments that showcase our products.
- Use Building Information Modeling (BIM) software to create photo-real application renderings.
- Assist in the creation and management of BIM objects
Key Responsibilities:
- Product knowledge
- Competitive knowledge
- Technical writing
- Professionalism
- Good judgement
- Self-management
- Creativity
- Dependability
- Effective communication
- Teamwork
- Personal development
- To meet or exceed customer expectations
Job Specifications:
- Knowledge in door and wall protection products and other divisions
- Working knowledge of Microsoft Office utilizing Word, Excel, and PowerPoint
- Ability to read blueprints, elevations, and drawing plans
- 2-year technical degree or appropriate work experience
- Effective writer
- Highly motivated with the ability to work independently
- Communicate effectively both internally and externally
- Experience with the use of 3D Rendering software.
Job Relationships:
- Reports to Senior Director of Product Design & Development
- Coordinate efforts with various departments such as Sales, Product Management and Development, Customer Service, Manufacturing, Quality, and Marketing.
Authority:
- Assists with hands-on training for new employees
- Initiate corrective action for product/process improvements
- Update and maintain TDM
- Negotiate costs with vendors
Benefits
- Health insurance
- Dental insurance
- Generous 401(k) contribution
- Flexible spending account
- Tuition reimbursement
- Generous paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Referral program
