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Special Accounts Administrator

Posted: 11/13/2022

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 13 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

What you will do:

  • Coordinate set-up and maintenance of all special accounts and GPOs between all Inpro departments.
  • Taking and initiating all direct customer calls relating to the following for the special accounts & GPOs: order status, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times; and backordering of customer orders per customer request.
  • Responsible for all customer orders generated by sales for special accounts during entire order process, including data entry, review and order changes. Clarify all Purchase Orders.
  • Creating and closing process of Return Material Authorizations relating to Special Accounts.
  • Processing/creating Credit Memos and adjustments to Special Accounts.
  • Entering all quotes and fax/email to customer for Special Accounts.
  • Generate sample requests for Special Accounts.
  • Submit new customer requests or changes to existing accounts relating to Special Accounts.  Maintain key account groups in CRM for Special Accounts.
  • Create and monitor new part number creation for Special Accounts.
  • Coordinate Internet orders for Special Accounts. (E-Commerce) 

Key Attributes:

  • Must be team orientated with all internal and external customers, providing the highest level of support as necessary to meet/exceed the needs of Special Accounts customers
  • Ability to interact positively and professionally with all internal customers/departments
  • Strong time management skills to maximize timely account set-ups and maintenance
  • Effective decision maker 
  • High Attention to detail
  • Strong customer service skills
  • Lifelong learner

Specifications:

  • High school diploma or GED
  • Above-average computer knowledge (Microsoft Office, Desktop Faxing, CRM Software, etc...)

 

 

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