Sales Business Analyst
Job Summary: Support the Sales Business Analyst Manager in maintaining and improving the Salesforce platform.
Primary Duties:
- Ability to work with the appropriate business units to translate business requirements into technical specifications
- Contribute new workflows, and ideas
- Identify risks that threaten project success and recommend workarounds
- Ensure systems runs smoothly by testing and documenting improvements
- Develop and test technology solutions
- Coordinate testing of new developments and collect approvals and feedback
- Assist in managing the support queue for required system changes
- Promote business adoption of system capabilities and features
- Work on projects related to improving the user experience
- Remain current with advancements in sales software technology and industry trends
Key Responsibilities:
- Ability to work effectively with various departments
- Ability to respond to project deadlines
- Creativity and ability to think critically about current processes
- Effectively communicate through good oral and written skills
- Solicits input from others
- Adhere to company policies
- Other duties as assigned
Job Specifications:
- Highly motivated with the ability to work independently and in a collaborative environment
- Capable of declarative development within sandboxes in Salesforce
- High degree of solving complex problems
Job Relationships:
- Reports to Sales Business Analyst Manager
- Works and coordinates activities within IT and the appropriate business units
Requirements:
- Bachelor’s Degree in business or a related field or related experience
- Minimum one year of experience with Salesforce or three years of CRM experience
- Experience with systems analysis, requirements gathering and documentation, and declarative development.
Benefits:
- Hybrid position
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Generous paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Referral program