Salesforce Business Analyst

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 13 years in a row! Maybe it’s our focus on employee culture, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job. We are currently seeking a motivated CRM Business Analyst to join our team.  This is a hybrid position with the opportunity to work from home two days per week.

Primary Duties:

• Ability to work with the appropriate business units to translate business requirements into technical specifications for Salesforce
• Contribute new workflows, and ideas
• Identify risks that threaten project success and recommend workarounds
• Ensure systems runs smoothly by testing and documenting improvements
• Develop and test technology solutions
• Coordinate testing of new developments and collect approvals and feedback
• Assist in managing the support queue for required system changes
• Promote business adoption of system capabilities and features
• Work on projects related to improving the user experience
• Remain current with Salesforce enhancements and industry trends

Key Responsibilities:

• Ability to work effectively with various departments
• Ability to respond to project deadlines
• Creativity and ability to think critically about current processes
• Effectively communicate through good oral and written skills
• Solicits input from others
• Adhere to company policies
• Other duties as assigned

 Job Specifications:

• Highly motivated with the ability to work independently and in a collaborative environment
• Capable of declarative development within sandboxes in Salesforce
• High degree of solving complex problems

Job Relationships:

• Reports to Lead Salesforce Business Analyst
• Works and coordinates activities with IT and the appropriate business units

 Requirements:

• Bachelor’s Degree in business or a related field or related experience
• Minimum one year of experience with Salesforce or three years of CRM experience
• Experience with systems analysis and declarative development

Benefits:

• Hybrid position
• Health insurance
• Dental insurance
• 401(k) with 25% company match
• Flexible spending account
• Tuition reimbursement
• Generous paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program