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CRM Business Analyst

Posted: 11/27/2022

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 13 years in a row! Maybe it’s our focus on employee culture, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job. We are currently seeking a motivated CRM Business Analyst to join our team.  This is a hybrid position with the opportunity to work from home two days per week.

Primary Duties:

  • Ability to work with the appropriate business units to translate business requirements into technical specifications for Salesforce
  • Contribute new workflows, and ideas
  • Identify risks that threaten project success and recommend workarounds
  • Ensure systems runs smoothly by testing and documenting improvements
  • Develop and test technology solutions
  • Coordinate testing of new developments and collect approvals and feedback
  • Assist in managing the support queue for required system changes
  • Promote business adoption of system capabilities and features
  • Work on projects related to improving the user experience
  • Remain current with Salesforce enhancements and industry trends

Key Responsibilities:

  • Ability to work effectively with various departments
  • Ability to respond to project deadlines
  • Creativity and ability to think critically about current processes
  • Effectively communicate through good oral and written skills
  • Solicits input from others
  • Adhere to company policies
  • Other duties as assigned

 Job Specifications:

  • Highly motivated with the ability to work independently and in a collaborative environment
  • Capable of declarative development within sandboxes in Salesforce
  • High degree of solving complex problems

Job Relationships:

  • Reports to Lead Salesforce Business Analyst
  • Works and coordinates activities with IT and the appropriate business units


  • Bachelor’s Degree in business or a related field or related experience
  • Minimum one year of experience with Salesforce or three years of CRM experience
  • Experience with systems analysis and declarative development


  • Hybrid position
  • Health insurance
  • Dental insurance
  • 401(k) with 25% company match
  • Flexible spending account
  • Tuition reimbursement
  • Generous paid time off
  • Employee assistance program
  • Vision insurance
  • Employee discount
  • Life insurance
  • Referral program

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