Job Title: Banquet Manager
Job Title: Banquet Manager
Reports to: Owner
Supervises: All Banquet Staff
Banquet Manager Job Description:
The Banquet Manager oversees all aspects of a banquet or events, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet Manager will ensure staff is working together as a team, inspect grooming and attire of staff, and rectify any deficiencies. The Banquet Manager is also responsible for training and coaching of the banquet staff. Communicate with guests, other employees, or departments to ensure guest needs are met, and resolve any problems.
Banquet Manager shall oversee all processes and activities that lead up to the delivery of food services to meet the needs and requirements of customers.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating, and coaching employees.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Ensure quality of food and beverage presentation.
Develop and implement standard operating goals and objectives.
Their role also involves supervising the procurement and management of food items needed for catering work.
They also oversee staff operations to ensure they comply with the company’s laid down standards of service.
As part of their duties, they are expected to ensure all relevant policies/regulations, including health, safety, and hygiene policies of the firm are maintained when performing their functions.
They serve as motivators to all employees for them to up their performance on the job.
They also provide leadership to team members on a catering operation at an event. This is to ensure all things work accordingly to plan, including making sure that ordered foods and goods are supplied.
Determine staffing requirements, recruit, and maintain staffing level as needed and coach staff.
Co-ordinate catering operations during all shifts.
Banquet Manager is also responsible for settling issues raised by clients, as well as quarrels among staff.
Managers also perform research to discover new trends in the industry, including menu tastes and consumer preferences.
Develop and implement strategies effective for achieving set targets and expectations.
They also take part in seminars, short courses, and catering conventions to improve their skills and increase their knowledge of the career.
You need leadership, communication, and math skills to excel in this position.
Perform other duties as assigned.
Quality Decision Making-make decisions based on facts, desired outcome, and potential impact.
Judgement-willingness to question, explore, form an opinion as to the merits of an issue or situation and then decide on the most effective course of action.
Problem Analysis and Problem Solving-use critical thinking in identifying the actual problem, root causes and content, before developing and implementing a solution.
Planning and Organizing- approach accomplishing work goals and objectives by developing strategy and defining desired end results.
Quality Orientation-constantly strive for quality versus quantity in every aspect of endeavor. Can find the right balance between the two.
Teamwork-view self as part of a team, fosters teamwork with and among others and is willing to take on major and minor roles as part of a team to add to team’s success.
Flexibility-can easily move back and forth between different job demands, is able to wear multiple hats with a defined space or time frame, for long or short periods of time.
High Energy Level- exhibit the ability to perform at optimal level for extended period, able to exhibit behavior that represents mental, emotional, and physical engagement.
Stress Tolerance- ability to remain focus and composed
Proficient using the latest versions of Microsoft, Word, Outlook, Excel, and Power Point.
Education and Experience:
High School Diploma/G.E.D. equivalent
At least 2 years’ experience as a Banquet Manager
Delegating and Directing
Coaching and Developing
Excellent verbal/written communication, customer service, and organizational skills
Reach overhead and below the knees, including bending, twisting, pulling and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 45/50 pounds without assistance.