Customer Service Lead

Posted: 05/14/2023

Customer Services

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Job Details
Description
Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!
The Customer Service Team Lead is responsible for overseeing Front End floor operations including all Customer Service, Cashier activities, cart retrieval and front-end housekeeping.

Through coaching and modeling, the Customer Service Team Lead will set, lead and coach Best in Class expectations for customer service.
Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
Be on the move checking with Cashiers to see if they’re experiencing any challenges and give them a helping hand to keep the lines moving.
Responsible for managing the customer service desk and cash office operations.
Conduct any cash office activities and outside cash handling improvements.
Assist with all service desk activities to include accepting returns, issuing rain checks, sales of tobacco and pickups of Buy Online Pick up In Store orders.
Responsible for customer service supply ordering and inventory.
Ensure cash register lanes never get more than 3 customers deep.
Ensure timely retrieval of shopping carts.
Ensure that restrooms and customer service areas are properly maintained.
Acts a final decision maker on cashier empowerment and lane call inquiries including coaching, teaching and training guidelines.

Education/Experience:

High School Diploma or GED or equivalent experience required.
2+ years of retail management or supervisory experience preferred.
Proven ability to lead, coach and build relationships in an environment of fast change.
Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
Demonstrated ability to act decisively in implementing solutions.
Fleet Farm is an equal opportunity employer.