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Customer Care Specialist

Posted: 10/30/2022

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 13 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions. 

 Primary Duties:

  • Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
  • Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes.  Clarify Purchase Orders.
  • Entering all quotes and fax/email to customer.
  • Generate sample requests for customers, inside and outside reps.
  • Creating, submitting and updating job list, contacts and client information. 

Qualifications:

  • Must be team orientated 
  • Interact positively and professionally with all internal customers/departments
  • Utilize time management skills to maximize timely resolutions to customer issues
  • Strong attention to detail
  • Dependable
  • Clear and effective verbal and written communication skills
  • Ability to handle several tasks simultaneously
  • Good Judgement

Specifications:

  • High school diploma or equivalent
  • Self starter who is capable of working both independently and as a team
  • Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

 

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