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Contract & Data Entry Clerk


Job description
The Contract & Data Entry Clerk will enter and verify all temporary and permanent commercial contracts and service level transactional changes for the branches. Cancel all permanent commercial customers, enter information related to seasonal commercial customers, and adhere to the processes of transmitting the information to and from the branches. All work supervised and reviewed by Specialist II and Supervisor. Will support CDE Specialist II, Corporate Customer Specialist and CDE Supervisor.

Key Responsibilities: • Daily entry of all commercial contracts and service level changes, both temporary and permanent. • Daily cancellation of permanent accounts. • Requires verification of orders previously entered by other CDE Specialists, set by published guidelines. • Must meet and maintain department productivity goals set by published guidelines. • Initiate and monitor customer delivery work orders. • Initiate and monitor customer return to stock work orders. • Enter and update customer contract terms. • Exempt customers with contractual limitations for price increases from traditional price increase methods. • Initiate correspondence to appropriate manager to implement contractual price. increases when applicable; adhere to billing department policy as it relates to price increase processing. • Initiate correspondence to appropriate manger to process reinstatement of service for seasonal customers. • Support and train branch personnel on processes used to transmit necessary data to and from the centralized data entry team. • Index imaged data to correct customer’s Tower account and ensure imaged database is accurate and well maintained. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders. • Comply with all company policies, procedures and directives from supervisors. • Perform other duties and responsibilities as required or requested by management. • Must be able to work overtime on an as- needed basis. • Must provide front desk coverage during breaks and vacations.

 High School Diploma or GED required.
• One year of related experience and/or training.
• Excellent ten-key and data entry skills required.
• Must have working knowledge of Microsoft Office, Excel, Word and Outlook. Knowledge, Skills and Abilities:
• Must be detailed oriented.
• Ability to communicate effectively with internal and external customers.
• TOWER knowledge a plus.
• Knowledge of the waste industry preferred. Physical/Mental Demands:
• Ability to stand, walk, sit, use hands and fingers, reach, talk and hear.
• Visual Requirements: include close vision, peripheral vision and ability to adjust focus.
• May be required to work more than 40 hours per week.
Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate.

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