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Branch Manager

Posted: 11/20/2022

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Job description
At Citizens Bank we help people businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Branch Manager to join our Muskego team.

his individual is responsible for the day to day operations within the Branch ensuring that all policies and procedures are followed, that customer service is top notch, and that cross selling is happening at the appropriate level.

Hours/Schedule*: Business hours: Sunday 10am-3pm, Monday - Friday 10am-7pm, Saturday 10am-4pm 35-40 hours/week
• Hours may change at any time based upon business needs.

Description: The individual is responsible for building relationships with customers by handling virtually any non-lending transaction. May handle specialized accounts. Cross selling is a main job function.

Essential duties and responsibilities:

• Represents the Bank to customers in a courteous, professional manner
• Builds customer relationships
• Listens, assesses and explains effectively, thoroughly, and professionally the products that would best suit the customer’s needs
• Opens/closes savings, checking, money market and CD accounts (individual, joint, custodial and business) as well as add on products including but not limited to: debit cards, ATM cards, NetTeller, BillPayer, sweeps, Good Life Club, etc
• Processes Vertex transaction including but not limited to: deposits, withdrawals, loan payments, check cashing, money orders, and cashier’s checks
• Manages sales environment of the branch; assisting with establishing goals and provides guidance to staff in achieving them
• Answers the phone and assists customers as needed
• Maintains prescribed security controls to protect against criminal or fraudulent activity and unnecessary risk/exposure
• Assists customers with account inquiries
• Processes wire transfers
• Processes changes of address

 Processes stop payments• Unlocks and resets Netteller
• Sells gift cards
• Processes CD deposits and batching
• Processes account status changes
• Enrolls Good Life Club members
• Redeems savings bonds
• Assists customer in balancing accounts
• Orders customer checks
• Creates new CIFs
• Purchases and redeems foreign currency
• Any and all other duties as assigned These additional duties may be assigned based upon branch needs:
• Safe Deposit Box access
• ATM balancing
• Vault authority
• Override authority
• Safe Deposit Box rentals
• Opening and maintaining IRA and HSA accounts
• Notary services Critical Competencies:
• Accuracy
• Customer Service Excellence
• Relationship Selling
• Teamwork

Requirements:
• High School Diploma or GED required
• 1-2 years of related experience in banking required
• Vault experience preferred
• Personal banking experience preferred
• High level of professionalism
• Basic computer skills, using Word, Excel, Internet, e-mail, and other data or software programs and applications
• Professional communication skills
• High level of confidentiality
• Excellent organizational skills

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